BASE Systems South West Customer Support

BASE Systems South West Limited, company number 10737880, operated as a fire and security company from St Austell in Cornwall.

Companies House currently records BASE Systems South West Limited as in liquidation. A winding-up order was made on 3 June 2026.

You can check the current official company status directly through Companies House.

For existing customers, the important question is often much simpler: who will now look after the alarm, CCTV, fire alarm or access control system already installed at the property?

Sanders Secure can provide independent advice, inspect many existing systems and discuss ongoing servicing, repairs and maintenance where the equipment is suitable for us to support.

If BASE Systems South West previously installed, serviced or maintained equipment at your property, we can help establish what you have and whether Sanders Secure can continue supporting it.

We work with existing equipment as well as systems we have installed ourselves. Our first approach is to understand the system already in place rather than automatically recommending that everything is replaced.

Not necessarily. A change of maintenance company does not automatically mean that your existing alarm, CCTV, access control or fire system needs replacing.

Where the equipment is safe, serviceable, suitable and accessible to us, we will look at whether the existing installation can continue to be maintained.

If equipment is obsolete, unsupported, badly deteriorated, locked to unavailable services or no longer appropriate for the premises, we will explain the problem and provide sensible options rather than replacing equipment without good reason.

BASE Systems South West was based in St Austell, Cornwall and worked with customers across the South West.

Sanders Secure is based in Plymouth and already provides security and fire system support across Plymouth, South Devon and selected areas of Cornwall.

If you are a former BASE Systems customer in St Austell, Saltash, Liskeard, Callington or elsewhere in Cornwall, contact us with the location and type of system involved. For commercial sites, particularly those with ongoing maintenance requirements, we can confirm whether the site falls within our service coverage.

You can also visit our Devon and Cornwall security systems page for more information about our regional coverage.

Changing fire or security maintenance provider should not have to be complicated.

We regularly work with existing systems installed by other companies and understand that customers often want to keep equipment that is still working correctly.

Our approach is to inspect what you already have, identify any immediate issues and give you straightforward advice about servicing, repairs, ongoing maintenance and future upgrades.

Has BASE Systems South West closed?

BASE Systems South West Limited, company number 10737880, is currently recorded by Companies House as being in liquidation. A winding-up order was made on 3 June 2026. Customers looking for the current legal status of the company should check the latest information directly with Companies House or the Insolvency Service.

What happened to BASE Systems South West Ltd?

BASE Systems South West Limited entered compulsory liquidation following a winding-up order made on 3 June 2026. Sanders Secure is not involved in the liquidation and cannot advise on money owed, existing BASE contracts or the affairs of the former company. We can, however, help customers who now need another company to inspect or maintain their existing fire and security systems.

Is Sanders Secure part of BASE Systems South West?

No. Sanders Secure is an independent Plymouth-based fire and security company. We are not BASE Systems South West, we are not affiliated with the former company and we are not acting on its behalf. This page is provided specifically to help customers looking for an alternative company to support suitable existing systems.

Who can service my alarm now that BASE Systems South West is in liquidation?

Sanders Secure can inspect, service, fault-find and take over many existing intruder alarm systems originally installed or maintained by another company. This depends on the make, model, condition and accessibility of the equipment. Visit our alarm servicing and takeover page for more information.

Can Sanders Secure take over my BASE Systems CCTV system?

In many cases, yes. We can assess existing CCTV systems and help with suitable camera, recorder, hard-drive, network and remote-viewing issues. We support both domestic and commercial customers where the existing equipment is appropriate for us to work on. See our CCTV repairs and maintenance page.

Can you service a fire alarm previously maintained by BASE Systems South West?

Yes, for suitable systems and premises. Sanders Secure provides fire alarm servicing, maintenance, testing, fault investigation and practical support across Plymouth, South Devon and Cornwall. We will first establish the type and condition of the existing system. Read more about fire alarm servicing.

Can you take over access control or door entry equipment?

We can inspect suitable existing access control, door entry and intercom systems and advise on maintenance, faults or upgrade options. The level of support available depends on the manufacturer, system access and condition of the equipment.

Do I have to replace equipment installed by BASE Systems?

No. We do not automatically replace a system simply because it was installed by another company. If the equipment remains safe, suitable, serviceable and practical to maintain, we will look at continuing to support it. If something is obsolete or no longer supportable, we will explain why and provide practical options.

I only have a BASE Systems sticker and don’t know what alarm or CCTV system I have. Can you help?

Yes. Send us a clear photograph of the control panel, keypad, CCTV recorder, fire alarm panel or other main equipment. In many cases we can identify the manufacturer and get an initial idea of what is installed before arranging a visit.

What if I don’t have the engineer code, CCTV password or administrator login?

Contact us and explain what access information you still have. The options depend on the equipment involved. Some systems can be recovered, reset or reconfigured where appropriate, while others may require additional work or replacement of particular equipment. We will assess this on a system-by-system basis.

Do you cover former BASE Systems customers in St Austell and Cornwall?

Sanders Secure is based in Plymouth and works across Plymouth, South Devon and selected areas of Cornwall. Former BASE Systems customers in St Austell and elsewhere in Cornwall are welcome to contact us. Coverage will depend on the site location, type of system and work required, with commercial maintenance sites considered individually.

Can Sanders Secure take over a commercial maintenance contract previously held with BASE Systems?

We can discuss putting a new Sanders Secure maintenance arrangement in place for suitable systems. This may include intruder alarms, CCTV, access control, fire alarms and emergency lighting. We will normally need to inspect the existing systems and understand the maintenance requirements before agreeing ongoing support.

Can you help if my BASE Systems equipment has developed a fault?

Yes, depending on the equipment and location. Tell us what the system is doing, any warning messages being displayed and whether the problem involves an alarm, CCTV, access control or fire system. For urgent intruder alarm faults you can also visit our alarm repairs and emergency callouts page.