Help Centre
Need help with an alarm, CCTV system, fire alarm or emergency lighting? The Sanders Secure Help Centre brings together practical support guides, user guides, quick-start documents and video tutorials.
Use the sections below to find common fault help, servicing guidance, manufacturer guides and support for systems including Orisec, Texecom, Pyronix, ADE/ADI and more.
Contact Sanders Secure if you need further help, servicing, fault finding or a takeover visit.
Getting the Most From Your Alarm System
Most support questions start with something simple: an alarm will not set, a keypad is showing a fault, CCTV is not showing on a phone, footage is missing, or a customer needs the correct user guide for their system.
This page is designed to give Sanders Secure customers a quick place to find common help topics, user guides and video guides.
If the guide does not solve the issue, we can arrange servicing, fault finding, repairs, maintenance or a takeover assessment where appropriate.
Need Us Directly?
For urgent alarm faults, servicing or customer support, contact Sanders Secure.
01752 933 191
Common Alarm, CCTV & Fire Safety Help
Use these practical support guides for common alarm, CCTV, fire alarm and emergency lighting questions. These pages are written to help you understand the issue, know what you can safely check, and decide when to call Sanders Secure.
Alarm will not set
If your burglar alarm refuses to arm, this guide explains common causes such as open zones, tamper faults, battery warnings and engineer reset messages.
Alarm tamper fault
Find out what a tamper fault means, what may cause it, what you can safely check, and why tamper warnings should not be ignored.
Alarm battery fault
Understand panel batteries, wireless device batteries, beeping keypads, power cuts and when a battery warning needs an engineer visit.
Existing alarm takeovers
Moved into a property or want another company to service your alarm? This guide explains what we check before taking over a system.
What alarm system do I have?
Learn how to identify your alarm from the keypad, app, paperwork or control panel without opening equipment or triggering tamper faults.
Burglar alarm servicing
Find out how often a burglar alarm should be serviced, what is checked, and when an alarm may need more attention.
CCTV not showing on phone
If your CCTV app has stopped working, this guide explains common causes including broadband, router changes, app issues and recorder connection problems.
CCTV not recording
Understand hard drive faults, missing playback, recording schedules, camera loss and why live view does not always mean footage is being recorded.
Fire alarm servicing
Find out how often a commercial fire alarm should normally be serviced, the difference between user testing and engineer servicing, and what gets checked.
Emergency lighting testing
Learn about monthly functional checks, annual full duration tests, record keeping and when emergency lighting needs servicing.
User Guides & Downloads
Select the guide that matches your alarm system. Most guides open as PDF documents or manufacturer support pages.
Orisec Video Guides
A selection of useful Orisec video guides for common alarm functions and customer support.
Need help with a specific Orisec function?
Contact us and we will point you to the right guide.
Texecom Video Guides
Useful Texecom videos for Premier Elite, Veritas and related alarm system operation.
Need help with Texecom Connect or a Premier Elite system?
