Help Centre
Need help using your alarm system? The Sanders Secure Help Centre brings together useful user guides, quick-start documents and video tutorials for common intruder alarm systems.
Use the sections below to find support for Orisec, Texecom, Pyronix, ADE/ADI and other systems. If you are unsure which system you have, send us a photo of the keypad or control panel and we will point you in the right direction.
Contact Sanders Secure if you need further help, servicing, fault finding or a takeover visit.
Getting the Most From Your Alarm System
Most alarm issues come down to simple things: understanding how to set and unset the system, checking alerts, knowing what a fault means, or finding the correct user guide for your panel.
This page is designed to give Sanders Secure customers a quick place to find the common guides and videos we are asked for most often.
If your alarm is showing a fault, will not set, is sounding unexpectedly, or you have moved into a property with an existing system, we can also arrange a service, fault-finding visit or takeover assessment.
Need Us Directly?
For urgent alarm faults, servicing or customer support, contact Sanders Secure.
01752 933 191
User Guides & Downloads
Select the guide that matches your alarm system. Most guides open as PDF documents or manufacturer support pages.
Orisec Video Guides
A selection of useful Orisec video guides for common alarm functions and customer support.
Need help with a specific Orisec function?
Contact us and we will point you to the right guide.
Texecom Video Guides
Useful Texecom videos for Premier Elite, Veritas and related alarm system operation.
Need help with Texecom Connect or a Premier Elite system?
