Can You Move Your Intruder Alarm Servicing to Another Company?
Many people do not realise they can move their intruder alarm servicing to another company.
It is very common for homeowners and businesses to stay with the company that originally installed their alarm system, even if they are no longer happy with the service, communication, pricing, or response times.
But here is the simple answer:
You do not always have to stay with your existing alarm company.
In many cases, your intruder alarm system can be taken over, serviced, maintained, repaired, or upgraded by another professional security company.
At Sanders Secure, we regularly help customers across Plymouth, South Devon and surrounding areas move their alarm servicing over to us.
Do You Have to Stay With the Company That Installed Your Alarm?
No, not always.
Just because a company installed your alarm system does not automatically mean they are the only company who can service or maintain it.
A lot of customers assume they are tied in forever, especially if they receive annual service reminders, have app access, or have always dealt with the same provider. In reality, many intruder alarm systems can be serviced by another competent alarm company.
There may be certain exceptions, such as monitored systems, rental agreements, app subscriptions, or maintenance contracts. However, for many domestic and commercial alarm systems, changing service provider is perfectly possible.
Why Do People Change Alarm Servicing Company?
There are many reasons why someone may want to move their alarm servicing elsewhere.
Some customers are unhappy with poor communication. Others feel they are paying too much, waiting too long for callouts, or not receiving clear advice when something goes wrong.
We also speak to customers whose original installer has retired, stopped trading, changed direction, or no longer provides the level of service they once did.
Common reasons for changing alarm company include:
- Poor communication
- Long delays for repairs or callouts
- Increasing service costs
- Lack of clear advice
- Feeling pressured into unnecessary upgrades
- The original installer no longer trading
- Wanting a more local and responsive company
- Wanting better support and explanation from an engineer
Your alarm system is there to protect your home, business, family, staff and property. If you are not confident in the company looking after it, it may be time to look at your options.
Will I Need a Completely New Alarm System?
Not necessarily.
One of the biggest misconceptions is that changing alarm company means replacing the whole system. In many cases, this is not true.
Depending on the make, model, age and condition of the system, we may be able to take over the existing alarm and continue servicing it.
During an alarm takeover or service visit, we would usually check the overall condition of the system, test the control panel, check the backup battery, walk test the detectors, test the internal and external sounders, and make sure the system is operating correctly.
If the system is still working well, we will tell you.
If there are issues, obsolete parts, weak batteries, faulty detectors, damaged wiring, or unsupported equipment, we will explain this clearly and give you sensible options.
We do not believe in frightening customers into unnecessary upgrades. Sometimes an alarm simply needs a proper service, a replacement battery, a new detector, or some reprogramming to keep it working reliably.
What If My Alarm Is Locked by the Original Installer?
Some alarm systems may have engineer codes or settings controlled by the original installer. This can sometimes make a takeover more complicated, but it does not always mean you are stuck.
Depending on the system, there may be options to access, default, reprogramme, repair, or partially upgrade it.
If the panel is completely locked, obsolete, unsupported, or no longer practical to maintain, we will explain your options honestly.
In some cases, replacing the control panel while keeping suitable existing wiring and detectors can be a cost-effective way to modernise the system without starting again from scratch.
What About App-Controlled Alarm Systems?
Many modern intruder alarms now include mobile app control, allowing customers to set, unset and receive alerts from their smartphone.
If your current alarm has app access, it may still be possible to move your servicing to another provider, but this depends on the system, manufacturer, installer access, account ownership and subscription status.
During a takeover visit, we can review the system and advise whether the app access can be transferred, reconfigured, upgraded, or replaced with a more suitable option.
What If I Have a Maintenance Contract?
If you currently have a maintenance contract, monitoring agreement, rental agreement, or finance arrangement, it is important to check your terms before cancelling.
Some customers own their equipment outright. Others may have parts of the system rented, leased, or tied into a monitoring package.
We can still advise you, but it is always best to understand what you are currently signed up to before making any changes.
Why Move Your Alarm Servicing to Sanders Secure?
Sanders Secure is a local, independent security company based in Plymouth.
We service, maintain, repair and upgrade intruder alarm systems for homes and businesses across Plymouth, South Devon and the surrounding areas.
Our approach is simple: clear advice, honest recommendations and proper testing.
If your system is working well, we will say so. If something needs attention, we will explain it in plain English so you understand what matters, what can wait, and what needs urgent attention.
Our intruder alarm servicing can include:
- Control panel checks
- Backup battery testing
- Detector walk testing
- Internal sounder testing
- External bell and sounder testing
- Set, unset and intrusion event testing
- Fault finding and recommendations
- User guidance where needed
- Advice on upgrades, app control and system reliability
We also provide takeover support for customers who are unhappy with their existing alarm provider or simply want a more personal, local service.
You Are Not Stuck With Your Existing Alarm Company
If you are not happy with your current alarm company, you do not have to simply put up with it.
Your intruder alarm should be maintained by a company you trust. A company that answers the phone, explains things properly, tests the system correctly, and gives honest advice.
Whether your alarm needs a routine service, a takeover inspection, a repair, or an upgrade, Sanders Secure can help.
Thinking about moving your intruder alarm servicing to a local company?
Contact Sanders Secure today to discuss your system and find out how we can help.
