Refer a Friend

Please do not send us your friend’s personal details as part of a referral.

For privacy and data-protection reasons, the referred person should contact Sanders Secure directly and tell us they have been recommended by an existing customer.

Ask them to mention your name when they contact us.

The full Sanders Secure Refer a Friend Scheme terms are set out below.

1. About the Scheme

The Sanders Secure Refer a Friend Scheme rewards active Sanders Secure intruder alarm customers who recommend our intruder alarm services to new customers.

The scheme applies exclusively to intruder alarm systems.

It does not apply to CCTV, fire alarms, emergency lighting, access control, intercoms or any other Sanders Secure service.

2. Who Can Make a Referral?

To qualify for a referral reward, the referring customer must:

Be aged 18 or over;

Be an active Sanders Secure intruder alarm customer; and

Have had a new intruder alarm installed by Sanders Secure or an existing intruder alarm serviced by Sanders Secure within the 12 months immediately preceding the date of the referral.

This allows customers with newly installed systems to participate during the period before their first annual service becomes due.

Customers whose most recent qualifying installation or annual service took place more than 12 months before the referral date will not qualify until their annual servicing relationship with Sanders Secure has been brought up to date.

3. Who Qualifies as a New Customer?

The referral must create a genuine new Sanders Secure intruder alarm servicing relationship at the referred property.

A person may still qualify where they already use Sanders Secure for another service, such as CCTV, provided Sanders Secure does not already service or maintain the intruder alarm at the referred property.

The scheme is based on the intruder alarm system and property being referred, rather than simply the name of the person making the booking.

The following will not qualify:

Referring yourself;

Referring another person living at the same property for the same intruder alarm system;

Referring a different name, business or account for an intruder alarm system or property already serviced by Sanders Secure;

Duplicate or artificial referrals;

A referral made after the customer has already booked or accepted a quotation for qualifying intruder alarm work.

Only one referral reward can be generated for each new intruder alarm servicing relationship.

Sanders Secure reserves the right to determine whether a referral represents a genuine new intruder alarm customer or property where circumstances are unclear.

4. How to Make a Referral

The person being referred should contact Sanders Secure directly and tell us that they have been recommended by an existing customer.

They should provide the referring customer’s name and sufficient information for Sanders Secure to identify their account.

The referral must normally be declared before:

Qualifying work is booked;

A quotation for qualifying work is accepted; or

The qualifying work is completed.

Referrals cannot normally be added retrospectively after the qualifying work has been completed.

For privacy and data-protection reasons, existing customers should not provide a friend’s or third party’s telephone number, email address or other personal contact information to Sanders Secure for the purpose of us contacting them about the referral.

The referred customer should contact Sanders Secure themselves.

5. What Qualifies?

A successful referral must result in either:

Sanders Secure taking over the ongoing annual servicing and maintenance of an existing intruder alarm system; or

Sanders Secure supplying and installing a new intruder alarm system which will subsequently be eligible for annual servicing by Sanders Secure.

The scheme does not apply to:

One-off intruder alarm repairs or emergency call-outs where Sanders Secure does not take over the ongoing servicing of the system;

Monitoring, SIM, cloud or app subscriptions purchased on their own;

Product-only purchases;

Warranty work or free remedial visits;

CCTV;

Fire alarms;

Emergency lighting;

Access control;

Intercom systems; or

Any other service outside qualifying intruder alarm installation, servicing or takeover work.

6. What Does the New Customer Receive?

A qualifying referred customer receives a £10 referral benefit.

Existing Intruder Alarm Takeover

Where Sanders Secure takes over the ongoing servicing and maintenance of an existing intruder alarm system, the referred customer will receive £10 off their initial qualifying intruder alarm service and takeover.

New Intruder Alarm Installation

Where the referred customer purchases a qualifying new intruder alarm installation from Sanders Secure, £10 credit will be placed against their first scheduled annual intruder alarm service.

The credit:

Can only be used against the first annual intruder alarm service following installation;

Must normally be redeemed within 13 months of the original installation date;

Has no cash value;

Cannot be transferred to another customer;

Cannot be exchanged for another product or service; and

Cannot be exchanged for an Amazon.co.uk eGift Card or any other form of reward.

If the customer has requested or booked their first annual service within the required period but Sanders Secure is unable to attend before the 13-month deadline, the credit will remain valid until Sanders Secure can reasonably complete the booked service.

This protection does not allow the customer to repeatedly postpone, cancel or deliberately delay their annual service beyond the normal servicing period.

7. Other Discounts and Promotions

The £10 new-customer referral benefit cannot be combined with another Sanders Secure introductory discount, takeover offer, promotional price or similar customer incentive unless Sanders Secure expressly agrees otherwise.

Where a referred customer is eligible for more than one promotion or introductory offer, only one applicable promotional benefit will normally be applied.

Receiving another applicable Sanders Secure promotion instead of the £10 referral benefit does not prevent the referring customer receiving their £20 referral reward, provided all other conditions of this scheme are satisfied.

8. What Does the Referring Customer Receive?

For each successful qualifying referral, the referring customer may choose either:

A £20 Amazon.co.uk eGift Card; or

£20 Sanders Secure account credit towards their next scheduled annual intruder alarm service.

The referral reward becomes due 30 calendar days after the later of:

The date the referred customer’s qualifying work is completed; or

The date cleared payment for the qualifying work is received in full.

If the work is cancelled, unpaid, refunded or otherwise ceases to qualify during this period, no referral reward will become due.

There is no set limit to the number of genuine qualifying referrals an eligible customer may make.

9. Choosing Between Amazon and Account Credit

The referring customer may choose either Amazon.co.uk eGift Card or Sanders Secure account credit for each qualifying referral.

Once a particular referral reward has been selected and issued as either:

Amazon.co.uk eGift Card; or

Sanders Secure account credit,

that reward cannot subsequently be converted, exchanged or transferred to the alternative reward type.

In particular, Sanders Secure account credit cannot later be exchanged for an Amazon.co.uk eGift Card or cash.

The customer’s reward preference may be changed for future referrals in a new annual servicing cycle.

Following completion of the customer’s next scheduled annual intruder alarm service, their referral servicing cycle resets and they may choose a different reward option for qualifying referrals earned during the new cycle.

Changing the reward preference for a new servicing cycle does not alter or convert rewards already earned or issued during an earlier cycle.

10. Sanders Secure Account Credit

Where the referring customer chooses Sanders Secure account credit, £20 will be credited for each successful qualifying referral.

The credit is linked to the customer’s normal annual intruder alarm servicing cycle.

Multiple referral credits earned during the same servicing cycle may be accumulated and used together against the customer’s next scheduled annual intruder alarm service.

For example, if a customer earns three £20 referral credits between annual services, £60 credit may be applied against their next annual service.

Account credit:

Can only be used against the customer’s scheduled annual Sanders Secure intruder alarm service;

Cannot be exchanged for cash;

Cannot be exchanged for an Amazon.co.uk eGift Card;

Cannot be transferred or sold to another person;

Cannot normally be used against repairs, parts, upgrades, installations or unrelated services;

Cannot be used to arrange an additional or unnecessary service visit;

Cannot be used to bring forward or deliberately delay an annual service solely for the purpose of redeeming credit.

The customer’s normal annual servicing anniversary is not changed by earning referral credit.

Credit Exceeding the Service Charge

Where accumulated referral credit exceeds the charge for the next annual intruder alarm service, the service invoice may be reduced to £0.

Any remaining unused referral credit may, at Sanders Secure’s discretion and as a gesture of goodwill, be carried forward towards the customer’s following scheduled annual intruder alarm service.

Any carried-forward balance:

Retains no cash value;

Cannot be exchanged for an Amazon.co.uk eGift Card;

Cannot be transferred to another customer; and

Remains subject to the customer’s continued annual servicing relationship with Sanders Secure.

Annual Service Deadline

Referral credit is intended for use against the customer’s next scheduled annual intruder alarm service.

That service should normally be completed within 13 months of the customer’s previous annual service date.

Where the customer requested or booked their annual service within the appropriate servicing period but Sanders Secure was unable to attend before the 13-month point, the customer’s eligible referral credit will remain valid until Sanders Secure can reasonably complete the booked service.

This exception applies only where the delay is attributable to Sanders Secure.

It does not permit the customer to repeatedly postpone, cancel, refuse appointments or otherwise deliberately delay their annual service while retaining referral credit indefinitely.

Where the customer fails to maintain their annual servicing schedule without reasonable cause, unused referral credit for that servicing cycle may expire.

11. Amazon.co.uk eGift Card

Where the referring customer selects the Amazon.co.uk eGift Card option, a £20 Amazon.co.uk eGift Card will be issued electronically once the referral reward becomes due.

The customer is responsible for ensuring Sanders Secure holds a valid email address for delivery.

Once issued:

The eGift Card cannot be exchanged by Sanders Secure for cash;

It cannot be converted into Sanders Secure account credit; and

The reward choice for that particular referral cannot subsequently be changed.

Amazon is not a sponsor of, affiliated with or responsible for the Sanders Secure Refer a Friend Scheme.

Amazon.co.uk eGift Cards are also subject to Amazon’s own applicable terms and conditions.

12. Multiple Referrals

Eligible customers may make multiple genuine referrals.

A separate £20 reward may be earned for each referred intruder alarm customer or property that independently satisfies the requirements of this scheme.

Where account credit is selected, multiple qualifying £20 credits may be accumulated within the same annual servicing cycle and applied together against the referring customer’s next scheduled annual intruder alarm service.

Only one referring customer can receive a reward for each qualifying new customer or property.

Where more than one person claims to have referred the same customer, Sanders Secure will normally recognise the referral first recorded with us.

13. Cancelled, Refunded or Unpaid Work

No referral reward will be payable where the referred customer’s qualifying work:

Is cancelled;

Is not completed;

Remains unpaid;

Is subsequently refunded or reversed; or

Otherwise fails to meet the requirements of this scheme.

Where a referral reward has already been issued and the underlying transaction is subsequently reversed in exceptional circumstances, Sanders Secure reserves the right to take reasonable steps to correct the referral account position.

14. Misuse of the Scheme

The Refer a Friend Scheme is intended to reward genuine recommendations between customers.

Sanders Secure reserves the right to refuse, cancel or withhold a referral reward where there is reasonable evidence of:

Fraud;

False or misleading information;

Self-referral;

Duplicate or artificial customer accounts;

Multiple names or accounts being used for the same property or intruder alarm system;

Attempts to manipulate annual servicing dates solely to obtain or preserve referral credit;

Attempts to obtain multiple rewards from the same new customer or property; or

Any other activity inconsistent with the genuine purpose of the scheme.

This does not affect a customer’s statutory rights.

15. Changes or Withdrawal of the Scheme

Sanders Secure may amend, suspend or withdraw the Refer a Friend Scheme for future referrals.

Any qualifying referral already properly registered before a change, suspension or withdrawal will continue to be honoured under the Terms & Conditions that applied when the referral was made, provided all qualifying requirements are subsequently satisfied.

16. Data Protection

Personal information supplied in connection with the Refer a Friend Scheme will be processed only as necessary to:

Administer the referral;

Identify the referring customer;

Confirm eligibility; and

Provide Sanders Secure’s services.

Personal information will be handled in accordance with the Sanders Secure Privacy Policy.

The referred person should contact Sanders Secure directly.

Existing customers should not provide another person’s telephone number, email address or other personal contact information to Sanders Secure for the purpose of unsolicited referral marketing without that person’s permission.

17. General

The Sanders Secure Refer a Friend Scheme is operated by Sanders Secure.

Participation in the scheme is subject to these Terms & Conditions.

Referral benefits and Sanders Secure account credits have no cash value.

Nothing in these Terms & Conditions affects a customer’s statutory rights.

These Terms & Conditions are governed by the laws of England and Wales.

Last updated: August 2026